Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, business name, and authentication details.
• Customer conversation data: messages and metadata processed to provide the Services (e.g., WhatsApp, web chat).
• Usage data: logs and analytics such as pages visited, features used, timestamps, IP address, device/browser info.
• Integrations: information from connected services you authorize (e.g., calendar access to create bookings).
• Support communications: information you provide when contacting support.

2. How We Use Information

• Provide, operate, maintain, and improve the Services.
• Set up and manage integrations and automations (e.g., booking appointments, sending confirmations).
• Monitor performance, troubleshoot issues, and secure the Services.
• Communicate with you about updates, security notices, and administrative messages.
• Comply with legal obligations and enforce our Terms.

3. AI Processing

Convervo may use AI models to generate responses and automate workflows based on inputs you or your customers provide. You control which channels and integrations you connect. We recommend that you avoid sending sensitive personal data unless necessary.

4. How We Share Information

We may share information in limited circumstances:

• Service providers: vendors who help us run the Services (hosting, analytics, messaging APIs, etc.).
• Integrations you enable: data may be transmitted to third parties you connect (e.g., Google Calendar) as required to perform actions.
• Legal: to comply with law, respond to lawful requests, or protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain information for as long as needed to provide the Services, comply with obligations, resolve disputes, and enforce agreements. You may request deletion subject to legal and operational requirements.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Choices

• Access/update: You can update certain account details through your account settings.
• Deletion: You can request deletion of your account/data by contacting us.
• Opt-out: You can opt out of non-essential communications.

8. International Transfers

We may process and store information in countries other than where you live. We take steps to ensure appropriate safeguards where required.

9. Children's Privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or privacy requests, contact us:
GHL Resources
Email: hello@convervo.sg
Address: 60 Paya Lebar Road, #07-54, Paya Lebar Square, Singapore 409051